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May 15, 2024

How Do I Restart My Fitbit Device?

Fitbit offers one of the best smartwatches and fitness trackers on the market, ranging from the stylish Charge 3 to the feature-packed Ionic. They offer great battery life and smartphone notifications, a range of sports tracking options, and an intuitive touchscreen display all at an affordable price point. However, like any device, they can experience problems from time to time. If your Fitbit tracker or watch is acting up, a simple restart can often resolve the issue. However, if you are experiencing frequent crashes or a more persistent problem, performing a factory reset may be necessary to restore functionality. This article will explain both how to restart a Fitbit device and how to factory reset it without deleting your data.

A factory reset is a more in-depth troubleshooting process that restores your device to its original, out-of-the-box state. This is an ideal solution if your device is experiencing persistent problems or you are giving it to someone else and want to ensure they have all the latest software. Factory resetting your device also helps resolve some software issues that can't be resolved with a restart alone.

Before attempting a factory reset, make sure your tracker is fully charged. Connect it to a USB port on your computer or a UL-certified USB wall charger. Ensure the tracker is completely secure in its charging cradle, and that it's properly seated. Press and hold the button on your device for approximately 10 seconds. On older Inspire devices, a smiley face will appear on the screen and the tracker will vibrate to indicate it is restarting. The screen will then return to its normal watch face and the tracker is now ready to use.

If you are unable to solve your issue with a factory reset, or if it is still not responding after multiple restarts and charges, contact Fitbit customer support. They offer live chats, phone support, more troubleshooting help, and ways to file a claim if your device is faulty or out of warranty.

Whether your problem is an app crash or an inability to sync, a restart or factory reset can get your device back up and running in no time. These methods can help with most issues, but if you encounter further problems, contact Fitbit's customer support for additional assistance.

Conor moved to Wareable in 2017 after a long career at the BBC, where he wrote about everything from translation earbuds to cycling with a wearable airbag. Since then, he's been writing about the latest developments in wearables and fitness trackers.

This guide covers the steps required to reset your Fitbit Charge 3, Charge 2, Ace, Inspire 3, Inspire HR or Versa, depending on the model you have. If you have any questions, comments or suggestions for this article, please reach out on Twitter or email us.

For more information about Fitbit products, including how to set up a new one and how to update your existing software, check out our complete guides for all devices.